Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") explains how Space9 Entertainment N.V., registered in Curaçao with license GLH-OCCHKTW0707302024 (collectively referred to herein as "we", "us" or "our"), collects, uses and discloses information about our users.

Information We Collect

We collect two types of information: personal data and non-personal data. Personal data is any information that can be used to identify a natural person, such as name, email address, telephone number, postal address, account login credentials (username and password), financial details, or other unique identifiers. Non-personal data refers to aggregated data, which is not linked to a specific individual.

Personal data we collect may include:

• Account registration information
• Login details
• Payment details
• Transaction history

Non-personal data includes:

• Information about your device (e.g., browser type and version)
• Website usage patterns and behavior
• Demographic data
• Interactions with our website or services

How We Collect Personal Data

We collect personal data directly from you when you register for an account, deposit funds into your account, participate in games or tournaments, submit information to us through online forms (e.g., support tickets), respond to emails sent by us, or engage with third-party platforms that integrate our services.

Why We Collect and Use Personal Data

We use personal data to:

• Create and manage user accounts
• Process financial transactions
• Offer promotions, bonuses and rewards programs
• Monitor usage of our website or mobile applications
• Enhance the gaming experience (e.g., improving gameplay recommendations)
• Facilitate customer support
• Conduct market research

How We Share Personal Data

We may share personal data with:

• Affiliates, subsidiaries, partners, suppliers, and subcontractors who assist us in providing our services
• Third-party payment processing companies to facilitate transactions
• Regulatory or law enforcement agencies if required by applicable laws or regulations
• Other third parties as necessary for the purpose of fulfilling a specific transaction

Security Measures

We implement various security measures to protect your personal data, including:

• Data encryption using secure socket layer (SSL) protocol and transport layer security (TLS)
• Access controls and authentication protocols
• Regular software updates and patches
• Secure database backups
• Firewalls
• Antivirus protection

Data Retention Policy

We maintain personal data for as long as is necessary to fulfill a specific transaction or purpose. Once the retention period has expired, we will delete or anonymize your data unless otherwise required by law.

Your Rights and Choices

You have various rights regarding our processing of your personal data:

• Access: You can request access to any information about you that we hold.
• Rectification: If you find a mistake in any personal data, please let us know so that it may be corrected.
• Erasure: We will remove any inaccurate or outdated information if possible.
• Data Portability: In some cases, we can provide a copy of your data to another organization.

Please note that we cannot guarantee access to certain types of information (e.g., technical and operational), as such is required for us to deliver our services.

Cookies and Similar Technologies

Our website uses cookies to enhance user experience. We also use other similar technologies like pixels, tags or web beacons to:

• Analyze visitor behavior
• Identify users across multiple sessions
• Target marketing efforts

You can adjust your cookie settings through your browser controls.

Data Transfer Abroad

We may transfer data internationally depending on the specific transaction type and our operational needs. All international transfers are performed in accordance with applicable laws, including those related to personal data protection (e.g., GDPR).

Changes To Our Policy

This policy is subject to change at any time without prior notice.

Please note that your continued use of this website or mobile application following changes indicates acceptance of the revised terms and conditions.